Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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The delivery time to Finland, Estonia and Latvia is 1-2 working days, to Lithuania 2-3 working days and Sweden 2-5 working days.
Parcels are delivered to the consumer for pickup from pickup points and Parcel Lockers.
The delivery time can change due to logistics and traffic issues.
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Free Shipping:
All orders over 50€ (600Kr in Sweden) is free shipping.
Shipping Rate:
We use flat rate for all the countries we deliver.
The basic rate is 5.00€ in all countries and 60Kr in Sweden.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for all orders over 50€ (600Kr in Sweden) from any countries we deliver to.
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Your order will generally be dispatched within 1-2 business days after it's placed.
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We deliver only to Finland, Sweden, Estonia, Latvia and Lithuania at the moment.
The countries we deliver to can be added later.
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We only deliver to the countries on the below list at the moment.
- Finland
- Sweden
- Estonia
- Latvia
- Lithuania
- More countries to come!
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If you need to request a change, we’d be happy to help. Systemically, modifications or cancellations are not possible once an order has been processed due to our current Shopify system. However, we can manually update your order if needed.
Please contact our customer service team at contact@bravekoko.com or via Live Chat as soon as possible, and we will do our best to accommodate your request before the order is processed. Once an order has been shipped, changes or cancellations is not possible.
Returns & Refunds
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Yes, we offer full refund in the cases mentioned below.
- If the order was delivered to wrong address.
- If the order was delivered later than 14 days after the order was made.
- If the product was damaged.
- If wrong product was delivered.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within 14 days after the purchase is made.
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In the cases mentioned below, you can get the full refund.
- If the order was delivered to wrong address.
- If the order was delivered later than 14 days after the order was made.
- If the product was damaged.
- If wrong product was delivered.
Please check our Terms of Service to see if you're eligible for a refund.
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In the cases mentioned below, Brave Koko offers full refund including the shipping cost.
- If the order was delivered to wrong address.
- If the order was delivered later than 14 days after the order was made.
- If the product was damaged.
- If wrong product was delivered.
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In the cases mentioned below, Brave Koko offers full refund including the shipping cost.
- If the order was delivered to wrong address.
- If the order was delivered later than 14 days after the order was made.
- If the product was damaged.
- If wrong product was delivered.