14-day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Return Process

• Visit our "Returns Center" on the bottom of the page
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

 
If you have any question about the return process, you can contact us via chatting app or email us to contact@bravekoko.com.

 

Damages and issues

Please inspect your order upon reception and contact us in 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Return Shipping Fee

If the product is returned due to one of the reasons mentioned  in "Damages and issues" or the delayed delivery time (received after 14 days or later after dispatch), the return shipping is free. For other reasons, we will evaluate the case and inform the customer if the free return can be applied.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@bravekoko.com.